Nova Scents

Yes, definitely! We understand that seeing how a product works can make a big difference in your decision. That’s why we offer free demos to help you understand how our diffusers, air fresheners, or aroma oils work. We can arrange a demo in two ways: In-person, if you're located within our service area in the UAE. Online, through a video or voice call with one of our experts. Contact us at Help@auraacoustic.shop with your preferred method, and we'll schedule a convenient time for you.

I’m having trouble using my diffuser. What should I do? If you’re facing any issue — whether the diffuser isn’t turning on, the scent isn't spreading, or you’re unsure how to set it up don’t worry. Our customer support team is ready to help you. You can contact us at Help@auraacoustic.shop via call, WhatsApp +971 4 259 6324, or email, and we’ll guide you step-by-step to solve the problem. In some cases, we may also offer a video walk-through or visit you in person, depending on your location and the issue.

We offer 24-hour express delivery across the UAE. Once your order is confirmed and payment is received (if applicable), we dispatch your item on the same day, and it is typically delivered within the next 24 hours. Our goal is to ensure you receive your product quickly and safely, so you can start enjoying it without delays.

Yes, many of our products, especially our electronic diffusers, come with a limited warranty. This covers manufacturing defects and operational issues (not caused by misuse) within a specific time frame. The warranty period is mentioned on each product page, or you can ask our support team at Help@auraacoustic.shop for more information before placing an order.

Yes, customer satisfaction is very important to us. If you're not happy with your purchase, you can return the product within 13 days of receiving it, as long as it's unused, undamaged, and in its original packaging. Once we receive and inspect the item, we’ll process your full refund to the original payment method within 7 business days

Yes, we do. For certain items like tower diffusers or commercial setups, we offer installation guidance. Depending on the product and your location, this can be done through a detailed video call or, in some cases, an on-site visit. We’re here to make sure your setup is smooth and hassle-free.

We aim to make payments easy and secure. Currently, we accept the following methods within the UAE: Cash on Delivery (COD) Credit/Debit Cards Bank Transfers More payment options may be added in the future based on customer convenience.